At RAAHI, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not fit as expected, you may request an exchange according to the following policy.

1. Exchange Eligibility

An exchange request can be made within 7 days of receiving your order.

To qualify for an exchange:

·       The product must be unused and unworn.

·       The product must be in its original condition.

·       All original tags and labels must be attached.

·       The product must be returned in its original packaging.

·       The item must not have been washed, altered, ironed, stained, damaged, or otherwise used.

·       Products showing signs of wear, perfume, makeup, or other damage will not be accepted.

2. Size Exchange

If you have ordered the wrong size, you may request a size exchange within 7 days of receiving your order, subject to availability.

If the required size is unavailable, RAAHI may offer an alternative size, exchange for another available product of equal value, or store credit.

3. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

Please provide:

·       Order number

·       Customer name

·       Contact number

·       Clear photographs/videos of the issue

·       Photograph of the product and packaging where applicable

After reviewing the request, our team will guide you through the exchange process.

4. Non-Exchangeable Items

The following items are not eligible for exchange:

·       Items purchased on final sale

·       Clearance/sale items, unless received damaged or incorrect

·       Customized or altered products

·       Products that have been washed or worn

·       Products without original tags

·       Products damaged after delivery due to customer handling

·       Items returned after the applicable exchange period

5. Exchange Shipping Charges

For a customer-requested size exchange, the applicable return and/or reshipping charges may be payable by the customer.

If the product received is defective, damaged, or incorrect due to an error on our part, RAAHI will cover the applicable delivery charges.

v Important

Please check your order carefully before removing tags or using the product. Once an item has been worn, washed, altered, or damaged, it may no longer qualify for exchange.