Shipping policy

Effective Date: 01-09-2026

Welcome to RAAHI. We are committed to delivering your order safely, securely, and within the estimated delivery time.

This Shipping & Delivery Policy explains how orders placed through the RAAHI website are processed and delivered.

1. Order Processing

All orders are processed after successful order confirmation.

Orders are generally processed within 1–3 business days. During sales, promotions, new collection launches, public holidays, or periods of unusually high order volume, processing may take longer.

Once your order has been dispatched, you may receive a confirmation message containing your tracking information, where available.

2. Delivery Time

Estimated delivery times within Pakistan are generally:

  • Major cities: 3–5 business days
  • Other cities/areas: 4–7 business days
  • Remote areas: 5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect/incomplete addresses, security restrictions, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

RAAHI may offer free shipping promotions from time to time. Such offers may be subject to minimum order values, selected products, locations, or promotional terms.

4. Cash on Delivery (COD)

Where COD is available, customers may pay the order amount directly to the courier at the time of delivery.

Customers are requested to provide an active and correct phone number so that the courier can contact them regarding delivery.

Repeated refusal or failure to accept confirmed COD orders may result in restrictions on future COD orders.

5. Order Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/office number
  • Street/area
  • City
  • Province
  • Postal code, where applicable
  • Active phone number

RAAHI will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery

If the courier is unable to deliver an order because the customer is unavailable, refuses the parcel, provides an incorrect address, or cannot be contacted, the parcel may be returned to RAAHI.

Any re-delivery may be subject to additional shipping charges.

7. Parcel Inspection

Customers are encouraged to inspect the parcel at the time of delivery where the courier service permits inspection.

If the parcel appears visibly damaged or tampered with, customers should immediately report the issue to the courier and contact RAAHI customer support.

8. Missing, Damaged or Incorrect Items

If you receive:

  • A damaged product
  • An incorrect product
  • A missing item
  • A product different from the confirmed order

please contact RAAHI within 48 hours of delivery.

Customers may be required to provide photographs or videos of the parcel, packaging, shipping label, and product so that the issue can be investigated.

9. International Shipping

International shipping, if offered, will be subject to the destination country's applicable customs duties, taxes, import charges, and regulations.

Any customs duties or taxes charged by the destination country are the responsibility of the customer unless otherwise stated by RAAHI.

10. Delivery Delays

RAAHI is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, natural disasters, government restrictions, public holidays, security conditions, or incorrect customer information.

11. Contact Us

For questions regarding your shipment or delivery, please contact us through:

Email: Raahi.onlineshop@gmail.com
Phone/WhatsApp: +92 305 1172244
Website: www.raahi.online

RAAHI reserves the right to update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page.